Matters of the Heart, Part 30

As I said in Part 29, I didn’t expect to have a Part 29 of this series, let alone a Part 30. But here we are.

Looking back, Ben and I have been dealing with his heart issues for 36 years. We’ve been married for 37 years. What does that tell you?

Deciding on having the Watchman procedure done was easier than the steps involved to actually get the procedure itself approved. And it certainly wasn’t his doctor’s fault.

There were several tests he had to have first, including a new EKG, and echocardiogram. Those were simple and of course showed he was a good candidate for the procedure. 

Then he needed a second opinion from another cardiologist in his group. Time was ticking until the end of the year, and we were getting a bit antsy. 

But that appointment was finally scheduled and the doctor confirmed that with his history he was definitely a good candidate for the procedure 

Now to get it approved and scheduled before the end of the year. With Thanksgiving and Christmas affecting schedules as well.

But our doctor assured us we’d get it done by the end of the year, and we’d get a call from the office as soon as it could be scheduled.

We just didn’t realize we’d get the call just five days before the surgery date, with two of those days being a weekend. It was scheduled for TWO DAYS before Thanksgiving! And we found out on Thursday which was the Thursday before Thanksgiving Day!

He’d be the first surgery of the day, which meant we had to be at the hospital at 5:30. In the morning! And I am NOT a morning person, which meant we’d have to get up at 4 am to get ready and be there that early. Ugh.

Well, we’d take what was available. Which meant frantically rearranging both his and my work schedules, as well as finishing putting up all the Christmas decorations! Fortunately we’d started early, and if you followed the stories about our 8+ Christmas trees, plus the Christmas ledge in our two story foyer, well you can imagine how much we needed to get done since we were having Thanksgiving dinner at our house.

I finished all the big trees, and he finished the ledge. Boxes for the decorations were still sitting around which needed to be put away, but I figured our daughter and son-in-law could do that since Ben wouldn’t be able to lift anything for several days after the procedure. Talk about rushing around…!

But plans don’t always go as planned, shall we say. The night before his surgery he got a call from his doctor around 6:30 PM. From his doctor’s personal cell phone. (Yes, we have that number.) That’s a call you don’t ignore.

And you guessed it. Surgery was postponed. The insurance company still hadn’t approved it. We weren’t happy at all. However, as Ben told the doctor, “my wife will be happy she doesn’t have to get up at 4:00 in the morning.” He said the doctor laughed himself silly over that comment! After apologizing profusely, the docotr promised they would reschedule as soon as they got the word from the insurance company, and it would definitely be before the end of the year.

Things did work out for the best, though, because not only did I not have to get up before the crack of dawn, we were able to put all the decoration boxes away, and I didn’t have to beg for extra help from our daughter to get Thanksgiving dinner ready. And Ben was able to play with the grandkids on Thanksgiving without being concerned about his incisions. 

But how was this going to affect our Christmas plans? Would we have to scramble to change other things?

Fortunately, the next week we got a call rescheduling the procedure, for the following week. Our doctor must’ve remembered Ben’s comment about early mornings, though, because the new surgery time was 1:00 in the afternoon and we didn’t have to be at the hospital until 11:00 am. That worked really well, at least for me.

Then we found out the insurance company had actually approved the procedure at 4:30 pm the day before the original surgery date. They just didn’t notify the doctors in time.

Go figure. But it did all work out for the best, since Ben had a week’s vacation already scheduled for the following week after the surgery to make recuperation easier.

Surgery went perfectly. In fact our doctor told him he’d done hundreds of these procedures and usually he had to do a little maneuvering to get the device precisely where it needed to be, but this one went in perfectly the first time! Thank goodness!

Ben will now be on blood thinners for 45 days after the surgery while the tissue grows over the device to seal it in. He will then have a CT scan to be sure everything is going well, which we’re sure it will. Then he will be on a different blood thinner plus baby aspirin until 180 days after the procedure and then no more blood thinners; just a daily baby aspirin.

Naturally we’re all pleased with the results, and so glad he made the decision to do it.

What’s ahead in this saga now? Hopefully only 6 month follow up visits that will show everything is still doing well.

After three heart valve replacements, two pacemakers, and now the Watchman, I think he’s had enough.

We are so thankful for all the great doctors and nurses he’s been fortunate enough to have over the years, and I do have to say that the last two cardiologists that have been caring for him have been the absolute best!

If any of you reading this have any heart issues, or have loved ones with these issues, please be encouraged. It’s not always as bad as it seems. Yes, it’s scary, but look what we’ve been though over the years. And if you have questions please feel free to message me with questions.

And Ben is still going strong after all of this!

Matters of the Heart, Part 29

I really didn’t expect to be writing another installment of this series. After all there’ve been 28 installments so far, the last one being in September of 2019. A little more than two years ago.

Certainly enough stories, right?

Well, you would think so.

But after the last heart valve procedure, which is still doing very well, thank goodness, both of Ben’s doctors determined that he was a very good candidate for a device called the Watchman. This device is implanted in an area of the heart called the left atrial appendage. It permanently closes off that area of the heart in which blood clots can form for patients like Ben who have a history of atrial fibrillation or AFib (which can lead to a stroke).

AFib patients, even those with pacemakers, like Ben, are on blood thinners daily to prevent blood clots from forming. This particular device prevents such clots from forming, thus eliminating the need for patients to take blood thinners daily, which in Ben’s case have also caused a number of blood vessel ruptures in his left eye, which has had numerous recurrences of iritis, which is another story altogher.

Naturally we had a lot of discussions on this procedure, as it’s only been around a little over ten years, and we’d never heard of it. But we did a lot of reading about it, and after several talks with his doctor, we decided that it was the right thing for him to do. Particularly since it was a non-invasive procedure in which the device was inserted into his heart through an artery in the groin, much like his last heart valve replacement. An overnight stay would be required, which was no big deal.

There were several tests that had to be done prior to getting final approval by the cardiology team (not to mention his health insurance, but that’s another matter entirely).

But before we could start the process, Covid hit, and although we’ve been extremely fortunate and neither of us or his medical professionals have contracted it, all elective surgeries were put on hold until further notice.

Of course the Watchman is an elective procedure. So we were on hold. For quite awhile. About 18 months or more.

We kept checking with the hospital and his doctors and finally the restrictions on elective surgeries were lifted. We made an appointment as soon as we could with his doctor to discuss the next steps.

When we were finally able to get the appointment  with his doctor we all quickly decided this was the best way for him to go, and proceeded to schedule the testing involved to be able to apply for approval not only within the cardiology group, but also with his insurance company for their approval.

Nothing is ever simple, though. And we also needed to do the surgery by the end of 2021 to avoid a huge out of pocket expense, since he’d already met his deductible for that year. And it was already early in October 2021.

So the process began…but not without a few complications along the way. Of course.

Read the next installment of “Matters of the Heart, Part 30″, to be published on January 24.

Matters of the Heart, Part 21

We really thought, or at least Ben thought, that once the cardioversion was done after the valve replacement that life would be good. Life would be smooth. He’d be back to his normal self and stay that way for years.

Well…that’s what we thought.

And he was doing great. Until that Friday night exactly three weeks after the cardioversion.

A good friend of Ben’s had bought him a device to monitor his heart rate through his cell phone by using a special device that fits in a case on the back of his phone and uses a free app called Kardia to measure and record his daily heart rate. From the day he got it, he’s been using it faithfully.

But that night he’d been feeling tired. Actually he had been feeling that way for the last few days when he’d come home from work, but we attributed it as just catching up from the surgery.

So he checked his heart rate. 137.

Not good.

And the app told him “possible Afib”.

Possible? In his case, probable. And it had been exactly 3 weeks since his after surgery cardioversion.

The same length of time the last one was effective.

Of course he called his on-call doctor but there wasn’t much they could do on a Friday night but tell him to go to the hospital if necessary.

But by Monday morning the swelling and shortness of breath had set in, and much quicker than last time. The doctor’s office prescribed changes in his fluid pills as well as some of his other meds to try and slow the Afib. Which unfortunately didn’t work too well.

The good thing, if there was a good thing, was that he already had a follow up appointment from the TAVR procedure. Otherwise, who knows how long we’d have had to wait!?

As it was, every day he got a bit worse, a bit more tired, and more swollen from fluid accumulation. More shortness of breath. Walking up stairs was an effort. Taking the dogs out was an effort. And by the end of the day he was totally and completely exhausted.

We looked so forward to getting something done at his appointment on Friday.

But it wasn’t totally what we wanted to hear.

After relating all of his symptoms to the Physicians Assistant, reading his EKG which clearly showed his “old friend Afib” had come back, all we were able to get accomplished were prescriptions for new meds that were “only a bandaid” until his two doctors, who were off that day, of course, could be reached and consulted. But fortunately his new valve was working perfectly.

So we were again in a waiting game. He was once again exhausted, having shortness of breath continually, and just miserable. He couldn’t work, had trouble taking the dogs out, and didn’t even feel like sitting outside by the pool, let alone just get in there and relax on a float.

And it was the start of the weekend, so what were the chances of finding out anything quickly, even though we were assured by the PA of getting a phone call by the end of the day…..

More to follow in “Matters of the Heart, Part 22”, to be published July 3.

Matters of the Heart, Part 20,

Boring isn’t something you normally want. Especially me. I like action, problem solving, and being busy.

However, there are times you want things to be boring.

Ben’s surgery day actually started out quite calm and uneventful. Although I didn’t sleep well at all the night before (3 hours isn’t much), Ben slept fine until the dogs woke him up about 4:00.

We were at the hospital by 6:30 am. And quite ready to get it over and done. Naturally we couldn’t help but remember the week before and how we’d been so close, but yet so far. I have to say I still wondered in the back of my mind if it could happen again.

Everything progressed along as it did the previous week. He even had the same nurse who remembered us (how could she not?!) and treated us just as great as the first time.

This time things seemed to progress more quickly. The charge nurse came in a little before 9, and then shortly thereafter his doctor and then the anesthesiologist. We even got to have a conversation with Dr. T about cardiac surgery, discussing the history of heart transplants, and talking about the growing popularity of the TAVR procedure and how there are so many more people becoming candidates for it that more of these specialized hybrid operating rooms are being constructed not only in our area, but throughout the country.

We were even more impressed by this young doctor, obviously one who really, really loved what he did. And that’s certainly just exactly the kind of doctor we wanted to perform such an exacting and complicated procedure. And to think, he and his team do five of these procedures every week!!

Ben went to the OR right around his scheduled time, and we said our quick good byes. As he was being wheeled in there and heard the classical music they were playing and asked the doctors if they couldn’t have something more upbeat, we were settling in the waiting area, checking our watches.

And yes, after we got through the first ten minutes with no one coming in to say it had been put on hold again, I was finally able to relax, realizing the procedure was actually in progress!

After about an hour, Dr. T came out and told us, “Your husband has a new valve, and it’s working just fine! It was a very uneventful and boring surgery!” Just what we wanted to hear!

However, he added, they’d noted he was in A-fib again, and they’d still have to decide what to do about that.

A-fib again??? Well, the results of the ablation had lasted 9 months…. And the heart valve has nothing to do with the A-fib. It’s a separate issue.

I couldn’t help thinking, “here we go again.”

Post-surgery care after Ben’s TAVR procedure was very different from what we’d had with the other valve replacements. Since his chest hadn’t been cut open, he was in a room in less than an hour afterwards. He was awake, although groggy, talking to the nurses and me, and eating ice chips. There were 4 IV lines running, but since he’d only been out for an hour he hadn’t been intubated.

Seventeen years in modern medicine has brought amazing advances!

He even got lunch about an hour and a half later! Of course, he was in a hospital, in cardiac ICU, so his meal was interrupted several times with technicians coming it with portable X-ray machines, echocardiogram machines, the nurse taking his vitals, checking IV’s, etc.

And I kept my eye on the heart monitor, which clearly showed he was definitely still in A-fib.

Although it can be common after this type of surgery and normally rights itself with medication, which he was already being given, because of his history, I knew that wasn’t likely going to happen.

Since his potassium level was still lower than they wanted, he had to have 4 IV bags of potassium, each taking about an hour to complete. Which meant he had to continue laying flat and wouldn’t be able to get out of bed for another 8 hours, since the potassium was being fed through a line which was still in the groin area, and he had to be still for 4 hours after that line was removed (which ended up being 9:30 that night!)

During all of this, the pacemaker team came in to check his pacemaker again, which is when they discovered he’d been back in A-fib over a month. Although his pacemaker can’t correct the A-fib it does record when it happens. Obviously his wasn’t caused from the surgery.

The next morning one of his doctors came in and was quite pleased with his well the new valve was doing, but explained they had to get the A-fib under control, and were hoping the meds he was being given would do it. So far, they hadn’t made much of a difference. Which meant he was still short of breath, even with the new valve.

When I got there later in the afternoon he was starting to get depressed already. He’d expected to feel so much better after the procedure, like everyone had told him, but because of the A-fib, he still had the shortness of breath and was still having trouble walking very far without becoming exhausted.

And as we were discussing it, a doctor walked in, saying, “Mr. Newell, we have to get this A-fib fixed up!” It was the doctor who’d done his ablation…the one who specializes in correcting electrical impulses in the heart!

I was never so glad to see him!

Before we could even begin the conversation his phone rang. He looked at it, and said, “Dr. T is calling me about you. I’ll be right back!”

And five minutes later he was. And told Ben he’d be scheduling him for a cardioversion first thing the next morning to get the A-fib corrected so he could go home!

Needless to say, we were thrilled! And he couldn’t wait til the next morning!

That next morning he waited to hear the scheduled time, but it seemed to take forever. Then the nurses told him his doctor has been called out to another hospital on an emergency, but he’d be back….

Fortunately at 1:00 he was wheeled down the hall and the short procedure was done. He was being wheeled back into his room as I arrived, literally following his bed down the hall!

The procedure had been immediately successful. His heart had been stopped and re-started and it went into perfect rhythm. He was already coming out of the light sedation and talking. And yes, I immediately looked at his monitor and saw the normal heart rhythm, a beautiful sight!

Although he wanted to come home that evening, and as nice as it would have been, because he was still tired and still got a bit winded walking up a flight of steps, we decided to have him stay at the hospital one more night so he could be monitored and get some more strength back.

Which turned out to be the right decision, because Saturday morning he felt so much better. His heart rate was just where it was supposed to be. He had no shortness of breath. No fatigue. He looked healthier than he had in months.


I picked him up from the hospital at noon, and we arrived home, just as our granddaughter’s third birthday party was beginning!

Yes, the last five months have been stressful, long, and difficult. But at least for now, Ben is doing great. No shortness of breath. No fatigue. And getting ready to go back to work next week, which will be ten days after his heart valve replacement. After his last valve replacement he was out 6 weeks.

Our journey is still not over. That we know. There will always be follow ups and most likely a few hiccups along the way. That’s to be expected.

But for now, all is good! And of course more will be written as we continue to go through our process.

If you missed any of our installments please click on Matters of the Heart category above for all of the blog posts that are part of our story.

Matters of the Heart, Part 19

Sometimes you just go through a day, through the motions, and when it’s over you think back on it and just have to say, “What in the world just happened? And why?”

The day of Ben’s scheduled heart valve replacement surgery was that kind of day. Without a doubt. We’re still shaking our heads in amazement.

Of course the night before the surgery neither of us slept well. I went to bed very early because I was so emotionally drained and almost immediately fell asleep. Ben on the other hand was fine, but woke up at 3 in the morning and couldn’t go back to sleep. He just couldn’t wait to get the surgery done so he could start feeling better.

As soon as we got to the hospital that morning things progressed quickly and quite smoothly. Everyone was wonderful and he was back and prepped ready to go within an hour. Two of our best friends were there with us and we were all joking around and laughing, waiting to get “the show on the road!”

He was supposed to be taken for the procedure at 1:00. But by that time we still hadn’t seen the doctors or the anesthesiologist, so we knew things weren’t on time. Which isn’t unusual with heart surgery, since there are so many complications that could occur, especially when a valve has to be replaced.

The nurses kept apologizing, but of course it was out of their control. Finally his main doctor cane in to let us know two of the cases before him had been more difficult than planned, which of course took longer, but they were certainly going to get his done that day and as soon as possible.

Now heart surgery is something not to be rushed, not to be taken lightly. Although we were anxious, and just ready to get it over with, we all understood that the others before us deserved the same care and precision surgery that Ben would have.

So we waited as patiently as possible. Ben had had nothing to eat or drink since 9:00 the night before and he was starving and thirsty and miserable. The nurses gave him a damp sponge swab to rub in his mouth, which he called his “lollipop.” That helped a bit, but….

By 3:30 we were truly wondering if it was going to happen that day. But they had assured us…

The anesthesia team finally came in around 4:00, explained to us about the sedation, and said it would be soon. Hooray! And at 4:40 they came and got him finally! I said my good byes at the door to the OR suite and went to the waiting room, checking my watch to see when I should be expecting an update, which I figured would be about an hour.

You can imagine how I felt when the charge nurse came into the waiting room ten minutes later asking for the Newell family.

Her first words were “your husband is fine” which calmed me down. But now what??

It turned out that just as Ben got wheeled into the OR, as they were getting ready to transfer him onto the operating table, the word “STOP” was shouted out. Which of course stopped everything. A patient already in ICU was in a life threatening situation which required members of his cardiac team to be dispatched to that patient. Which of course delayed Ben’s surgery.

The charge nurse and I had a brief conversation, and I assured her we understood. After all, if my husband were the patient in critical condition, I’d want the team to switch to his care from someone who wasn’t as critical, even though it meant Ben would have to wait even longer. Or possibly get bumped to the next week.

So it was back to the holding area, and back to waiting. By now it was after 5:00, and we knew chances of having the surgery that day weren’t good.

And we were correct. His doctor came in around 6 and apologized profusely, but explained the other case was going to take at least three hours and by then his team would be too tired to do our procedure. Since they only do them on Wednesday’s he told us he would bump someone else from next Wednesday and put us either first or second for that day. So after a very long day we were sent back home. Ben was exhausted, thirsty, and starving, after almost 24 hours without eating or drinking.

And by the time we got home he was almost too tired to eat.

So once again we’re waiting for Wednesday. This time we’re the second case. Once again he’s back on extra fluid pills and extra potassium to try and minimize the shortness of breath. And of course he’s fatigued.

Several people have asked us if we were angry over what happened, and the answer is absolutely not. Disappointed, yes, but why would we be angry? Someone’s life was at stake, and as I said before, if Ben were the one whose life was at stake, I’d want them to take care of him over someone else. That’s how it works. And hopefully the person who was in that life threatening situation is ok. We may never know, but we’re certainly going to ask.

So once again we’re seeing a light at the end of the tunnel, and this time we’re really hoping it’ll turn out to be sunshine!

More to follow in Matters of the Heart, Part 20, which will be published a few days after the procedure is successfully completed next week.

Matters of the Heart, Part 17

You’d think that the time we had to wait for the surgery would go very quickly. After all, we finally had a date, which meant there was light at the end of the tunnel. Ben was feeling fairly good, although more tired than usual, so what was another four weeks to wait? But that’s a long tunnel.

There was a lot going on in our lives, including the upcoming birth of our second granddaughter, so we had to get ready for that, since I was going to be staying with Ashley and her family when she cane home from the hospital that first week. Which left Ben at home by himself, which did sort of concern me, but he assured me he’d be fine.

Well, there was light at the end of that tunnel, but sometimes that light is a train coming at you, and you don’t know if it’s going to hit you or go off on a side track at the last minute.

That first light started heading at us at high speed just a week later, when he started having a lot of shortness of breath, as well as being more and more tired than usual, “like someone took a hose and sucked all the energy out!” It seemed like suddenly he was retaining fluid more than ever. And his regular meds weren’t taking care of it. Of course, he called his doctor and was told to increase his fluid pills.

Which had no effect at all.

He tried to work the following week and was only able to do it one day. Fortunately he works for a company who understands his current health status, and was able to take off with no problem. And even more fortunate, he was able to get an appointment at his doctor’s office the next day. He was given an even stronger medication to take, and told if it didn’t help within 48 hours, he was to go to the hospital. Which would mean staying there for several days of IV meds to reduce the swelling and fluid retention.

It was a tough week. He felt awful, could barely do anything without having trouble breathing, and as a result, was totally exhausted. Going up the stairs was extremely difficult, as was taking out our two Yorkies. Lifting anything was difficult. Even trying to go out and get a quick dinner was exhausting, even if I drove. A short one mile trip to the drugstore wore him out. He felt house-bound and just miserable.

The physical stress was hard; the emotional stress was just as hard. And it affected both of us. It’s not easy to suddenly not be able to do little things that you normally do on a daily basis. When walking a little dog on a leash becomes difficult, leaning over to pick up something makes you short of breath and light-headed, and driving to get lunch makes you so tired you have to take a nap, it’s not good. I was suddenly the one who had to do all of the physical work around the house, which made him feel guilty for having these problems, and gave me no time to relax after work. But even worse, all I could do was worry about him, and wonder how we’d make it til the surgery date.

He was put on a cancellation list in case a surgery slot opened up, which was doubtful, as the nurse told him. Usually no one canceled unless they didn’t make it, and we certainly didn’t want that! But finally the new meds started helping so the situation was a bit more manageable.

Easter was approaching. And one of our Easter traditions was Sunday church followed by brunch and then an Easter egg hunt for our granddaughter. For the first time in years, Ben was unable to make the church service, but he did make it to brunch, because he didn’t want to disappoint Ashley and her family. He made it through brunch, but then came home and sat on the steps and could only watch the Easter egg hunt rather than help. I know it upset him, but what choice did he have?

Fortunately that next week he was able to go back to work, because the shortness of breath had improved since the fluid retention had decreased, but he still took a nap as soon as he came home in order to function the rest of the night.

Then we got a call. There was a cancellation. May 1. The original date and the date of our daughter’s C-section. Of course.

We talked it over and he talked to Ashley as well, and since he was feeling better, and because Ashley was going to need me to help her out when she came home, he elected to still leave the date for the 15th. Plus, he didn’t want either of us to miss Ryleigh’s birth and all those special moments of the day.

He continued taking it as easy each day as he could, napping as soon as he got home, going to bed early, and trying to avoid overdoing it. Which for Ben wasn’t easy.

We got through the week, but then came Sunday morning, when after getting dressed he was so lightheaded he couldn’t do anything but lay on the sofa and go back to sleep, and I was expecting to end up
taking him to the hospital. Fortunately his doctor’s office was apparently correct when they said most likely it was due to his not using his CPAP machine the night before because of the mask not fitting properly.

Two hours later he was doing much better and able to at least go out for a quick lunch.

Two more weeks to go….and I won’t say what else could happen, because I don’t want to know.

The story continues in Matters of the Heart, Part 18, which will be published soon after Ben’s heart surgery which is May 15. Please keep us in your thoughts and prayers.

Don’t miss the previous stories in this series:
Matters of the Heart, Part 1
Matters of the Heart, Part 2
Matters of the Heart, Part 3
Matters of the Heart, Part 4
Matters of the Heart, Part 5
Matters of the Heart, Part 6
Matters of the Heart, Part 7
Matters of the Heart, Part 8
Matters of the Heart, Part 9
Matters of the Heart, Part 10
Matters of the Heart, Part 11
Matters of the Heart, Part 12
Matters of the Heart, Part 13
Matters of the Heart, Part 14
Matters of the Heart, Part 15
Matters of the Heart, Part 16

Matters of the Heart, Part 15

Waiting is never easy. Especially when you’re waiting for a decision on something as important and serious as heart surgery. And especially since your symptoms are getting worse on a daily basis.

Fortunately during the week and a half wait Ben actually ran into a couple of people who’d had the same procedure that he’d hopefully be having. Both of them told him it was the easiest operation they’d ever had, and that the recovery time was really short. One person actually was back at work a week later, and the other ten days later.

Well that sounded good!

Then it was announced a few days before our consultation that Mick Jagger from The Rolling Stones was having that same procedure! How coincidental was that! At age 75, he had it done on a Thursday and was released from the hospital the next day and would be back on tour in a few months. Actually he could have been back sooner, but because of his animated concert appearances, doctors advised a bit longer recovery time for him.

But waiting for the consultation to verify the type of surgery that was going to be done for Ben still wasn’t easy. His shortness of breath continued to worsen which made him more and more tired by each afternoon. And then there were other obstacles which came into play. Again.

While the hospital department had all of the written test results, along with most of the actual CD’s of the procedures, the CD of the first echocardiogram hadn’t been sent to them, and being able to take the readings from the actual test was a vital link in determining what would be done. Getting that CD should be simple, right, especially in this digital age? One doctors’ group or hospital department requests it, and the other group sends it to them. Right?

That’s how it’s supposed to work, anyway.

However, after three phone calls to the doctors’ group where the test was done, the hospital still didn’t have what they needed. And we were all getting extremely frustrated, to say the least. After all, it shouldn’t be that tough!

Thursday before the consultation on the following Monday I called the doctors’ office again, and once again got the run around. Finally I told them to give me the number for the office where the test had been performed and I’d handle it myself.

So I called, but the office was closed, so I had to leave a message.

Frustrating was not the word by now.

So I called the office again that next morning. Friday. And the consult was Monday. And was told, “We got your message, and we’re just finishing up putting the CD together. It’ll be at our front desk.” Needless to say, I drove to the office and picked it up for Ben to pick up from my office and take to the hospital for them to read.

As luck would have it, as he was pulling up to the hospital to drop off the CD, he got a call from a number he didn’t recognize so he let it go to voicemail. And when he listened to it, it was the hospital asking him to call them about the consultation. So he decided to just talk them in person when he got upstairs to the office.

When he got there he introduced himself to the receptionist and in typical Ben fashion, told her he was returning her call. She explained to him she’d called to tell him they hadn’t received the CD of the test they needed and were calling to reschedule the consult until they had what they needed. He just smiled and pulled the disk out of his pocket and said, “Here it is!”

Once again, as I’ve said, you just can’t make this stuff up…

Let this be a lesson to each and every one of us. We have to be in constant touch with our health care providers. If we are supposed to get a call back from our doctor’s office, and it doesn’t come in a timely manner, don’t keep waiting. Make the call again. And again until you get results. If you need to have a test scheduled, and you’ve waited more than a couple of days, call the doctors’ office until you get the date. When you’re told your information will be forwarded to a specialist, follow up to be sure it’s been done, and if it hasn’t, keep calling until you get results.

You have to be your own healthcare advocate, or an advocate for your loved one. It oftentimes becomes a team effort, but many times that’s the only way you get things done. Don’t be afraid to make a pest of yourself; sometimes it’s the only way to make it happen! And it can make a huge difference in your or your loved one’s care.

And now, it was finally on to the big consult!

And the story continues in Matters of the Heart, Part 16, to be published April 29.

Don’t miss the previous stories in this series:
Matters of the Heart, Part 1
Matters of the Heart, Part 2
Matters of the Heart, Part 3
Matters of the Heart, Part 4
Matters of the Heart, Part 5
Matters of the Heart, Part 6
Matters of the Heart, Part 7
Matters of the Heart, Part 8
Matters of the Heart, Part 9
Matters of the Heart, Part 10
Matters of the Heart, Part 11
Matters of the Heart, Part 12
Matters of the Heart, Part 13
Matters of the Heart, Part 14